Equilibrium Spinal Care, a thriving chiropractic clinic, understands the value of online reviews in attracting new patients and establishing brand trust. However, like most busy practices, they struggled to dedicate time to actively manage their reviews. With their focus on delivering exceptional patient care, they needed a solution that worked in the background without disrupting their daily operations. That’s where Propel came in.
The Challenge: Building Reputation Without Losing Focus
Running a chiropractic clinic is a demanding endeavor. From managing appointments to ensuring quality care, Equilibrium Spinal Care found it challenging to allocate time for review management. Yet, they recognized that a strong online reputation was essential to staying competitive and bringing in new patients.
The Solution: Propel
Propel, a leading review management platform, automated the entire review-seeking process, making it effortless for Equilibrium Spinal Care to request and manage patient reviews. With Propel’s system, every step of the review process—from sending personalized requests via email and SMS to following up with gentle reminders—was handled automatically. As a result, Equilibrium Spinal Care could focus entirely on their patients while their online reputation grew steadily in the background.
Key Results: Reviews That Grew While They Worked
- 100% Growth in Google Reviews: Over the past year, Equilibrium Spinal Care’s reviews doubled, requiring no manual effort.
- Effortless Integration: Propel’s seamless integrations with billing software ensured that review requests were triggered automatically, keeping the process smooth and efficient.
Why Propel Stands Out
1. Zero Manual Effort: The team at Equilibrium Spinal Care didn’t have to spend any additional time managing reviews—Propel took care of everything.
2. Tailored Follow-Ups: Propel’s automated reminders ensured that patients were encouraged to leave reviews at the perfect moments.
3. Enhanced Visibility and Engagement: Propel’s platform leveraged smart analytics to optimize when and how patients were prompted for reviews, boosting the likelihood of engagement and positive feedback.
Propel’s Impact: Transforming How Practices Build Their Reputation
Equilibrium Spinal Care’s experience highlights the power of Propel’s platform. By automating the review management process, they built a strong online presence without sacrificing time for their core mission: healing patients.
Additional Benefits Noticed by Equilibrium Spinal Care
- Improved Patient Trust: The surge in positive reviews enhanced credibility, making it easier for potential patients to choose their practice.
- Time Savings for Staff: Administrative time spent on review management dropped to zero, allowing staff to focus on patient care.
- Steady Review Flow: Automated reminders ensured a consistent influx of reviews, keeping their online presence fresh and relevant.
What could Propel do for your practice? Imagine your reviews growing while you focus on what matters most. Book a demo today and discover how Propel can transform your practice.
